Privacy

Bajix Privacy Policy — Your Data, Protected

Bajix takes your privacy seriously. This policy explains exactly what data we collect, why we collect it, and how we keep it safe on every device you use to access the platform.

Last Updated: January 2025
Privacy at a Glance

How Bajix Handles Your Data

Before you read the full policy, here's a plain-language summary of the six things every Bajix player should know about how their data is handled.

We Collect Only What We Need

Bajix collects your name, mobile number, date of birth, and payment details during registration. We don't ask for information we don't need to operate your account safely and legally.

256-Bit SSL Encryption

Every piece of data transmitted between your device and the Bajix platform is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.

We Never Sell Your Data

Bajix does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information stays within the Bajix ecosystem and is only shared where legally required.

You Control Your Data

Bajix players can request access to their personal data, ask for corrections, or request deletion at any time by contacting our support team. We respond to all data requests within 14 business days.

Cookies Used Responsibly

Bajix uses cookies to keep you logged in, remember your preferences, and improve platform performance. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings.

No Data from Minors

Bajix does not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered on the platform, the account will be closed immediately and all associated data will be deleted.

Contents

1 Introduction

This Privacy Policy explains how Bajix collects, uses, stores, and protects the personal data of players who use the Bajix platform, including the website at bajix.app and the Bajix mobile application. Bajix is committed to handling your personal data with care, transparency, and in full compliance with applicable data protection laws.

By registering an account or using any part of the Bajix platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the Bajix platform.

This policy applies to all Bajix players in Bangladesh and covers all data collected through the Bajix website, mobile app, and customer support channels. It was last updated in January 2025.

2 Data We Collect

Bajix collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification services where required. Here is a breakdown of the categories of data Bajix collects:

Data Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, verification documents
Contact Data Mobile number, email address Registration form, account settings
Financial Data bKash/Nagad account number, transaction history Deposit and withdrawal processes
Technical Data IP address, device type, browser type, operating system Automatic collection via cookies and server logs
Usage Data Games played, bets placed, session duration, pages visited Platform activity tracking
Communications Data Support chat transcripts, emails sent to Bajix Customer support interactions

Bajix does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Use Your Data

Bajix uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described below. Here is how Bajix uses your personal information:

  • To create and manage your Bajix account, including verifying your identity and age.
  • To process deposits and withdrawals through bKash, Nagad, and Rocket.
  • To detect and prevent fraud, money laundering, and other illegal activity on the platform.
  • To provide customer support and respond to your enquiries and complaints.
  • To send you important account notifications, such as deposit confirmations and security alerts.
  • To personalise your experience on the Bajix platform, including game recommendations.
  • To comply with our legal and regulatory obligations, including anti-money laundering requirements.
  • To monitor and improve the performance and security of the Bajix platform.
  • To enforce our Terms and Conditions and protect the rights of Bajix and its players.

Bajix will never use your personal data to send unsolicited marketing messages from third-party companies. Any promotional communications from Bajix itself will always include an option to unsubscribe.

4 Legal Basis for Processing

Bajix processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

  • Contract performance: Processing your data is necessary to operate your Bajix account and deliver the services you have signed up for, including processing transactions and providing access to games.
  • Legal obligation: Bajix is required by law to collect and retain certain data for anti-money laundering compliance, age verification, and regulatory reporting purposes.
  • Legitimate interests: Bajix has a legitimate interest in detecting fraud, maintaining platform security, and improving the quality of its services, provided these interests do not override your fundamental rights.
  • Consent: Where Bajix relies on your consent to process data — such as for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing

Bajix does not sell, rent, or trade your personal data to any third party for commercial purposes. However, Bajix may share your data with the following categories of third parties where necessary to operate the platform and comply with legal obligations:

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
  • Identity verification providers: Bajix uses third-party KYC (Know Your Customer) services to verify your identity and age. These providers are contractually bound to handle your data securely and only for verification purposes.
  • Regulatory authorities: Bajix may be required to share data with government agencies, law enforcement, or regulatory bodies where required by applicable law or a valid legal order.
  • Technology service providers: Bajix works with hosting, security, and analytics providers who may process data on our behalf. All such providers are bound by data processing agreements that restrict how they can use your data.

Any third party that receives your data from Bajix is required to maintain appropriate security measures and to use your data only for the specific purpose for which it was shared.

6 Data Retention

Bajix retains your personal data for as long as your account is active and for a period after account closure as required by law and our regulatory obligations. The specific retention periods that apply to different categories of data are as follows:

  • Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years from the date of each transaction.
  • Customer support communications are retained for two years from the date of the interaction.
  • Technical and usage data collected via cookies and server logs is retained for up to 12 months.

After the applicable retention period has expired, Bajix will securely delete or anonymise your personal data so that it can no longer be linked back to you. If you request deletion of your data before the retention period has expired, Bajix will delete what it is legally permitted to delete and explain why any remaining data must be retained.

7 Cookies and Tracking

Bajix uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit the Bajix website or use the app. Bajix uses the following types of cookies:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options to improve your experience on Bajix.
  • Analytics cookies: Help Bajix understand how players navigate the platform so we can identify and fix issues and improve the overall experience. Data collected is aggregated and anonymised.

Bajix does not use third-party advertising or tracking cookies. You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Bajix platform.

8 Data Security

Bajix takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

  • 256-bit SSL encryption for all data transmitted between your device and the Bajix platform.
  • Encrypted storage of sensitive data including passwords and payment information.
  • Two-factor authentication options for account login.
  • Regular security audits and penetration testing of the Bajix platform.
  • Strict access controls ensuring that only authorised Bajix staff can access personal data, and only to the extent necessary for their role.
  • Automated monitoring systems that detect and alert on suspicious access patterns.

While Bajix takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you suspect your Bajix account has been compromised, contact our support team immediately at [email protected].

9 Your Rights

As a Bajix player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the Bajix support team at [email protected]. We will respond to all data rights requests within 14 business days.

  • Right of access: You can request a copy of the personal data Bajix holds about you at any time.
  • Right to rectification: If any of your personal data held by Bajix is inaccurate or incomplete, you can ask us to correct it.
  • Right to erasure: You can request that Bajix delete your personal data, subject to our legal retention obligations.
  • Right to restrict processing: You can ask Bajix to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
  • Right to data portability: You can request that Bajix provide your personal data in a structured, machine-readable format so you can transfer it to another service.
  • Right to withdraw consent: Where Bajix relies on your consent to process data, you can withdraw that consent at any time without affecting prior processing.

10 Children's Privacy

The Bajix platform is strictly for adults aged 18 and over. Bajix does not knowingly collect, store, or process personal data from anyone under the age of 18. All registration attempts are subject to age verification checks, and accounts found to belong to minors will be closed immediately.

If you are a parent or guardian and believe that a minor has registered on Bajix using false information, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data without delay.

11 Third-Party Services

The Bajix platform integrates with third-party services including payment gateways and identity verification providers. When you interact with these services — for example, when making a deposit via bKash — you are also subject to the privacy policy of that third-party provider. Bajix is not responsible for the privacy practices of third-party services.

Bajix does not embed third-party social media plugins, advertising networks, or external tracking scripts on the platform. Any links to external websites that may appear in support documentation or FAQs are provided for reference only, and Bajix is not responsible for the content or privacy practices of those sites.

12 Changes to This Policy

Bajix may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date. For significant changes that affect how we use your personal data, Bajix will notify registered players via email or in-app notification at least 7 days before the changes take effect.

Your continued use of the Bajix platform after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how Bajix protects your data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Bajix Privacy Policy or the way we handle your personal data, please get in touch with our support team. We take all privacy enquiries seriously and aim to respond within one business day.

For data deletion or access requests, please email [email protected] with the subject line "Data Request" and include your registered mobile number. We will verify your identity before processing the request.

Your Privacy is Safe with Bajix

Now that you know how we protect your data, join thousands of players across Bangladesh who trust Bajix for a secure and fair gaming experience.

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